Terms of service

Last updated: September 28, 2026

These terms apply when you use this website or sign up for VozSync. VozSync is run by Joey Duran. "You" means the business that signs up. "Callers" means the people who call your business.

1. The service

VozSync gives your business an AI receptionist, Lorie. She answers your calls, sends callers your booking link, takes messages and flags callbacks, and sends you a summary of every call, a daily summary, a weekly recap, a call log and a dashboard. We set it up for you. Lorie does not transfer calls to a person during the call.

2. Setup

You give us correct information about your business (hours, services, prices and how you want calls handled), and you tell us when something changes. Lorie can only share what you give us.

3. Fees and payment

• Setup: $1,500, paid in two parts. Half is paid before we start, and half once Lorie is answering your calls.
• Monthly: $299 per month, which includes 600 minutes of calls. Your plan is month to month and renews automatically each month until you cancel.
• Extra minutes past 600 in a month: $0.35 per minute.
• Add-ons (for example text reminders, Google review requests, connecting your customer software, or extra locations) are priced before we start any work on them.

4. Your calls and your data

Call recordings, transcripts, summaries and call logs belong to your business. We handle them only to provide the service. See our privacy notice.

5. Recording notice and the law

Callers hear that the call is recorded and transcribed before the conversation starts. You are responsible for making sure your use of call recording, transcripts and any text messages sent to callers follows the laws that apply to your business.

6. Acceptable use

You may not use VozSync to break the law, to mislead or defraud anyone, or to send illegal, hateful or offensive content. VozSync is not an emergency service. Callers with an emergency should call 911.

7. AI answers can be wrong

Lorie is an AI, not a person. She can make mistakes. Please review your call summaries and follow up with callers when something matters.

8. Service availability

We work to keep VozSync running at all hours, but it depends on phone and technology providers, and we can't promise it will never be interrupted. VozSync does not guarantee any specific number of sales or bookings.

9. Limit of liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim.

10. Cancelling

You can cancel at any time, with no advance notice, by messaging us on WhatsApp or emailing us. Your cancellation takes effect at the end of the month you've already paid for, and service runs until then. Fees already paid, including the setup fee, are not refunded, and there are no refunds or credits for partial months.

11. Changes to these terms

If we make important changes, we'll update the date at the top of this page.

12. Contact

Questions about these terms? Message us on WhatsApp at +503 7726-3398 or email joey@vozsync.com.